Privacy Policy

Effective date: May 19, 2026  ·  Last updated: May 19, 2026

1. Who We Are

425 Fire & Water Restoration LLC is a licensed water, fire, and mold restoration contractor serving King County, Washington. We operate the website waterrestoration425.com. Our WA state contractor license number is 425FIFW761KU.

2. Information We Collect

Information you provide directly

When you fill out our quote/inspection request form, call us, email us, or otherwise contact us, we collect information you choose to share, which may include:

• Your name
• Phone number and email address
• Service address (the property where work would be performed)
• Type of damage (water, fire, mold, etc.) and a description of the situation
• Insurance carrier information, when you choose to share it for billing
• Photos or documents you send us about the damage

Information collected automatically

When you visit our website, we and our service providers automatically receive certain technical information, including:

• IP address, approximate geographic location, and device/browser type
• Pages visited, time spent, and how you arrived at our site (referrer)
• Cookies and similar technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry, schedule inspections, and provide restoration services
• Communicate with you about a project, including by phone, text, and email
• Bill your insurance carrier directly, when authorized by you
• Improve our website and understand how visitors use it
• Comply with legal obligations and enforce our agreements
• Detect, investigate, and prevent fraud or misuse of the site

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

4. Sharing Your Information

We share personal information only as needed and only with parties bound to handle it appropriately:

• Service providers who help us operate the site or deliver services (e.g., website hosting, email, scheduling, payment processing).
• Insurance carriers and adjusters, when you authorize direct billing or claim documentation.
• Subcontractors assigned to your job, only with information needed to complete the work.
• Legal and safety authorities, when required by law, court order, or to protect rights, property, or safety.
• Successors in connection with a merger, acquisition, or sale of business assets, subject to confidentiality protections.

5. Text Messages (SMS)

If you provide a phone number, we may send text messages about your inquiry, scheduling, technician arrival, or service status. Standard message and data rates may apply. You can opt out at any time by replying STOP to any message from us. Opting out of SMS will not affect the services you have already requested.

6. Cookies and Analytics

Our site uses cookies and similar technologies to make the site work, remember preferences, and measure traffic. The primary analytics tool we use is:

• Google Analytics 4 (property ID G-9WNHP54E78), operated by Google LLC. Google Analytics sets cookies that collect aggregated information about site visits. You can review Google’s privacy practices at policies.google.com/privacy, and you can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

Most browsers let you block or delete cookies through their settings. Blocking cookies may affect parts of the site.

7. Data Retention

We keep personal information for as long as needed to provide our services, comply with our legal obligations (including insurance, tax, and warranty record-keeping), resolve disputes, and enforce agreements. Quote requests that do not become projects are typically retained for up to 24 months, then deleted or de-identified. Project records are retained for the period required by Washington state contracting and tax law.

8. Your Rights and Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal record-keeping requirements)
• Opt out of certain types of processing or marketing communications

Washington residents

Washington consumers may have rights under state laws including the Washington My Health My Data Act and general consumer protection statutes. We do not knowingly collect "consumer health data" as defined by that Act. To exercise any rights, contact us using the details below.

California residents

California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and correct personal information, and the right to opt out of sales or sharing of personal information. We do not sell personal information and do not share it for cross-context behavioral advertising. To exercise rights, contact us using the details below.

9. Children’s Privacy

Our site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us and we will delete it.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

11. Third-Party Links

Our site may link to third-party websites we do not control. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before sharing information.

12. International Visitors

Our services are offered in Washington State, USA. If you access the site from outside the United States, you understand that your information will be processed in the United States, where data protection laws may differ from those in your jurisdiction.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you through the site or other reasonable means. Continued use of the site after changes take effect constitutes acceptance.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise a right described above, contact us: